7 of 7 Remote/Hybrid Incident Management Jobs in County Antrim

investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed … primary escalation point for service-related issues and ensure timely resolution. Collaborate with technical support, engineering, and product teams to drive service improvements. Manage incident response, root cause analysis (RCA), and continuous service optimization. Drive service reviews, reporting, and customer satisfaction initiatives. Develop and maintain strong relationships with enterprise ...

transition to a sustainable energy future. You will work as part of the support team, providing technical support across operational and project activities including incident, problem, change and release management, application monitoring, supplier coordination, data management and specialist application support. You will work with operational teams, business … line with agreed processes, service levels and operational performance targets. Monitor application health, availability and performance, taking action to minimise service disruption. Support major incident management, helping restore critical services and maintaining effective stakeholder communication during disruptions. Undertake root cause analysis and support the implementation of preventative measures ...

knowledge-sharing initiatives, while maintaining accurate documentation and support repositories. What will make you stand out? You will bring experience in IT service management, operational support, and service delivery within an Agile technology driven environment. You enjoy problem-solving, building strong working relationships, and delivering reliable services that support … colleagues continue to receive services through a stable, secure, and compliant technology environment. The team supports the Northridge and Marshalls businesses across operational support, incident management, supplier engagement, governance, and service improvement activities. Alongside maintaining day to day service stability, the team plays an important role in delivering ...

with external partner platforms. You’ll have the support of a highly experienced engineering team consisting of 8 engineers in one squad. On a management level, the team is led by a dedicated Engineering Manager. How you’ll make an impact Deliver small-to-medium features independently, with some … well-reasoned design decisions at a component level, understanding the trade-offs involved. Write code with testability, readability, and maintainability in mind. Troubleshooting and incident management efforts, helping Senior Engineers to resolve critical production issues and improving system reliability. Actively seek to learn about new technologies and trends ...

Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams. The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise. #J-18808-Ljbffr ...

DNA. Invest in us andwe'llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. … seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...

support mission-critical applications underpinning Northern Ireland's electricity transmission and the all-island market, working with internal teams and external suppliers. Responsibilities include incident management, monitoring, change control and documentation, with occasional travel to Dublin. #J-18808-Ljbffr ...