NOC Team Lead
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
working with a large and established technology services organisation to appoint an experienced NOC Shift Lead to join its 24/7 Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels … strong relationships with customers, internal teams, third-party suppliers and service partners, ensuring incidents are progressed efficiently and within agreed service levels. Key Responsibilities Network Operations Act as an initial point of contact for customer-reported technical faults and service issues. Provide remote technical support, including configuration checks, connectivity ...