2 of 2 Remote/Hybrid People Management Jobs in County Antrim

provide guidance on complex engineering challenges. What do I need? Proven experience as an Engineering Manager, Software Development Manager, or Technical Lead with people management responsibilities. Strong commercial development experience using C# and .NET . Solid understanding of software architecture, APIs, microservices, and modern development practices. Strong knowledge … Agile delivery methodologies. Experience with CI/CD pipelines . Excellent communication and stakeholder management skills. Passion for mentoring, coaching, and developing engineering talent. Who am I? A people-first leadership style. Strong technical credibility and the ability to influence engineering decisions. Excellent problem-solving and decision-making ...

chance to influence how automation and AI tools enhance both customer experience and team productivity. What You'll Be Doing You'll combine people leadership with operational excellence, including: Leading, coaching and developing a high-performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major incidents with confidence and composure Working closely with engineering teams to prioritise and progress complex technical issues Identifying smarter ways of working through continuous improvement ...