3 of 3 Proactive Management Jobs in County Antrim

Wellington IT as a critical service provider.* Align engagement priorities with wider business objectives, in partnership with other functional teams**Customer Engagement & Relationship Management*** Oversee proactive relationship management, high-quality interactions, and touchpoints delivered by the BDM team across existing accounts* Represent the needs of the customer … team performance against satisfaction, retention, and advocacy metrics (e.g. CSAT, NPS)* Use customer feedback and engagement data to identify at-risk accounts and inform proactive action* Report on forecasting, pipeline, and engagement performance including marketing metrics to senior leadership**Team Leadership & People Management*** Manage, coach and develop ...

operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational … services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational ...

scalable cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic …/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills for the Senior ...