2 of 2 Remote Support Engineer Jobs in County Antrim

with one of Northern Ireland’s most successful artificial intelligence based businesses who are currently going through a period of rapid growth, to recruit for the role of Technical Support Engineer. As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first … support. You will be the connection between the internal teams and their valued customers, providing insight, technical knowledge, and communication in a professional manner. The Role Create/identify Support SLAs Identify Support requirements relating to defined SLAs. Become familiar with the operations and deployments of the products. Plan and execute on Issue and Support priorities. Handle … customer Incidents as per the defined processes. Design, build, source systems, tools, and processes to meet Support needs. Outline and define Support requirements for Delivery and Operations Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place. Troubleshoot configuration, environmental and software issues and help identify More ❯

and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application Support Engineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in … financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with … A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and client onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Experience with Financial Services, in particular concepts of Market Data and Order Entry More ❯