IT Service Manager
- Location
- Coventry, England, United Kingdom
incident and request volumes, backlogs, SLA performance, resolution times and customer satisfaction. Identify trends, recurring issues and improvement opportunities, translating findings into actionable recommendations and tracking the impact of service improvements. Champion the effective and responsible use of automation and artificial intelligence across service management processes … service design and transition, and continual improvement ITIL certification is essential Ability to define service measures and translate operational, financial and customer data into insight, priorities and evidence-based decisions Supporting technical and control knowledge covering monitoring, asset and software management, lifecycle planning, backup and recovery, disaster recovery, continuity ...