3 of 3 Remote/Hybrid Customer Experience Jobs in Coventry

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...

Unity programme by managing timelines, dependencies, risks, and stakeholder alignment. You will be responsible for maintaining rigorous programme governance across multiple Customer Experience (CEX) workstreams. Key Responsibilities: -End-to-End Delivery: Support the delivery plan for CEX Unity, ensuring milestones are met across system integration, organizational design, process … Artefacts: Create and maintain project charters, detailed plans, and delivery dashboards. -Implementation: Support planning for phased implementations, transitions, and system go-lives. Required Skills & Experience: -Transformation Expertise: Proven experience in project management within large-scale transformation or system integration programmes. -Stakeholder Management: Exceptional senior stakeholder management and communication ...

Months (Rolling) Pay Rate: £27.01/hr or £56k Per year. The Opportunity: Envisage is seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritization activities. This role is a critical component of our digital transformation, facilitating the shift toward a truly customer-centric … portfolio processes to drive consistency. -Innovation: Propose process enhancements and provide ad hoc support to the wider team as required. Knowledge, Skills, and Experience Technical Requirements: -Digital Ecosystems: Strong understanding of digital landscapes and technical complexity. -PMO Experience: Proven experience supporting portfolio or PMO processes within large ...