4 of 4 Remote Customer Service Jobs in Coventry

Are you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to high street customers, ensuring … balance of an office-based position with occasional out-of-hours work from home, providing a blend of structure and flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technical support to end-users via phone, email, and remote assistance … ensuring a high level of customer service. - Handle escalated calls from tier 1/first line support members, providing advanced troubleshooting and resolution. - Escalate unresolved issues to management or the technical team as necessary. - Assist in managing support, upgrade, and installation projects, ensuring smooth execution and customer satisfaction. - Create and update support documentation and processes to enhance the More ❯

programs and supporting the expansion and upgrade of ESB's EV charging networks. Reporting to the Head of Operations Asset Management. The role will encompass the resolution of escalated customer complaints, assessing the quality of maintenance regimes and safety aspects of charging stations and associated equipment. The role requires expertise in quality assurance processes and safety protocols in maintaining … respect to equipment, staff, contractor and public safety. Contractor and Supplier Management. Management of Maintenance Contractors and chargepoint suppliers. Assist with tender documentation, evaluation and procurement strategies as required. Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in a safe, reliable and customer-friendly manner. Work to improve or promptly address any issues affecting … the EV charging infrastructure network. Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained and to ensure project delivery & performance as well as risk management. Telecommunications: Work with the communications providers to ensure reliable communications with the charging infrastructure. To identify and resolve communications issues when they arrive. Network More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance cycles Accurate resource planning and forecasting Complex incident management (Technology … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯