3 of 3 Remote/Hybrid ITIL Jobs in Coventry

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes We are looking … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

response to major infrastructure incidents and ensure effective communication throughout resolution. Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices. Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover. Provide regular reporting on service performance, risks, capacity, and improvement initiatives … Azure Veeam Backup & Recovery Infrastructure Monitoring Platforms Disaster Recovery and Business Continuity Solutions Experience managing public cloud and hybrid infrastructure environments. Strong understanding of ITIL-based service management. Proven experience delivering infrastructure change and transformation projects. Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks. Excellent stakeholder management ...

scope, quality, cost, risk and benefits. Ensure incidents, service requests, problems and changes are managed in line with agreed priorities, service levels and ITIL-aligned controls, taking command of major infrastructure incidents and ensuring effective communication, recovery and post‐incident action. Ensure patching, configuration hardening, privileged access, endpoint protection, vulnerability … resilience, cost optimisation and operational support. Experience owning major incidents, infrastructure change, problem resolution, lifecycle planning, technical debt and continual service improvement in an ITIL‐aligned environment. Experience directing infrastructure projects, reviewing technical designs and ensuring effective testing, acceptance and transition into operational support. Strong commercial and supplier management experience ...