respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet servicedelivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯
Rails Software Engineer to join their dynamic team. In this pivotal role, you will directly manage support escalations and critical issues while collaborating with cross-functional teams to enhance service delivery. Key Responsibilities: Diagnose and resolve complex technical issues in Ruby on Rails applications. Act as an escalation point for critical support requests, ensuring timely resolutions. Write clean, maintainable More ❯
the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners … the technology that powers the world's most iconic airline. What you'll do: Design and implement resilient network solutions that support British Airways' business needs. Collaborate with project delivery teams to support network development across global sites. Configure and maintain network devices including routers, switches, and firewalls. Monitor network performance and proactively troubleshoot to ensure optimal service delivery. Maintain security compliance by working closely with IT, Cyber Security, and service partners. Deliver network maintenance, upgrades, and documentation with accuracy and clarity. Provide training, guidance, and support to users and junior colleagues, contributing to a learning-focused culture. Analyse network usage, forecast future capacity, and optimise bandwidth efficiency. Engage in cross-team collaboration with developers, system More ❯
