2 of 2 Remote/Hybrid Service Management Jobs in Coventry

provide second and third-line support for our business-critical applications, ensuring systems operate securely, efficiently and reliably. You will support change and release management activities, maintain integrations and automations and work closely with suppliers and internal teams to resolve incidents and enhance application performance. This position sits … farmers need. Provide day-to-day operational support for key business applications, including Dynamics 365, SharePoint and Power Platform Investigate and resolve application incidents, service requests and user issues within agreed service levels Support patching, upgrades, releases and deployment activity, ensuring appropriate testing, rollback plans and documentation ...

technical support, including ownership and resolution of tickets and acting as a technical escalation point for the team. This role involves monitoring performance against service level agreements (SLAs), coordinating with other departments, implementing best practices, and driving improvements in support processes and customer satisfaction. This role will deputise … also take part in the on call rota. Daily duties and responsibilities will include: Motivate, train, coach and equip the team to enable excellent service levels to be provided Conduct regular performance reviews, provide feedback, and support staff development Ensure that support services are delivered in line with SLAs ...