IT Service Manager
- Location
- Coventry, England, United Kingdom
outcomes. Own and maintain the project roadmap for service initiatives and improvements, ensuring priorities, dependencies, resources and delivery milestones are aligned with business and technology objectives. Own the service management strategy and operating plan for assigned services, ensuring priorities, investment and improvement roadmaps align with business objectives … technology strategy. SKILLS & CAPABILITIES Experience & Knowledge Substantial experience managing a portfolio of business-critical IT services in a complex, multi-stakeholder and supplier-supported environment Demonstrable accountability for service strategy, governance, performance, customer experience, risk, financial management and continual improvement Experience owning and developing IT service management (ITSM ...