3 of 3 Remote Customer Service Jobs in Croydon

both parts of the business, we run print magazines, digital content and both face-to-face and virtual awards, conferences, and other events. Overview of the Role As a Customer Support Specialist, you'll be right at the heart of how our customers (internal and external) experience our services and brands: responding to queries with care, solving problems with … As an expert in all emap/Metropolis's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising organisational, content management systems (CMS) and generic IT systems to carry out your role with an awareness of other digital … and how their behavior may require different approaches from you Investigate and solve customers' problems, which may be complex or long-standing, escalating to development teams where necessary Handle customer complaints or any major incidents Manage user accounts, permissions, and access controls for CMS, and other supported applications Issue refunds or compensation to customers Keep accurate records of discussions More ❯

Job Title: Customer Success Administrator Location: Hybrid between Croydon office and Home Working Salary: Competitive depending on experience and hours Job Type: Permanent, Full/Part Time Hours: Minimum 25 up to 37.5 hours per week About us: For over three decades, Mortgage Brain has been at the forefront of mortgage technology in the UK, committed to addressing the … And we're backed by some of the largest lenders, Barclays, Lloyds Bank, Nationwide Building Society, NatWest Group, and Santander. About the role: Reporting directly to the Team Leader Customer Success the Customer Success Administrator will be integral in providing support the sales and marketing team with the on-boarding and migration of customers onto the latest versions … of Mortgage Brains technology suite. On a day-to-day basis you will be engaging with members of the sales team and supporting the setting up of customer accounts and system configurations as well as helping our customers direct their queries to the right team or via the right channels. This is an exciting new role for the business More ❯

Job Title: Customer Success Administrator Location: Hybrid between Croydon office and Home Working Salary: Competitive depending on experience and hours Job Type: Permanent, Full/Part Time Hours: Minimum 25 up to 37.5 hours per week About us: For over three decades, Mortgage Brain has been at the forefront of mortgage technology in the UK, committed to addressing the … And we're backed by some of the largest lenders, Barclays, Lloyds Bank, Nationwide Building Society, NatWest Group, and Santander. About the role: Reporting directly to the Team Leader Customer Success the Customer Success Administrator will be integral in providing support the sales and marketing team with the on-boarding and migration of customers onto the latest versions … of Mortgage Brains technology suite. On a day-to-day basis you will be engaging with members of the sales team and supporting the setting up of customer accounts and system configurations as well as helping our customers direct their queries to the right team or via the right channels. This is an exciting new role for the business More ❯