3 of 3 Remote/Hybrid ITIL Jobs in Cumbria

/XDR, and DLP (e.g., Splunk, Qualys, Defender, Purview, CrowdStrike) Windows Server, Active Directory, and Microsoft 365 security Relevant certifications (e.g., ISO, ISC2, ITIL, BCS, CompTIA) or a willingness to train for these certifications as part of your continuous professional development Strong communication, analytical thinking, and stakeholder engagement skills Familiarity ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

monitor, and report on critical metrics including First Contact Resolution (FCR) , Mean Time to Resolve (MTTR) , and CSAT . Process Governance: Implement and refine ITIL-based processes for Incident, Request, and Problem Management. Knowledge Strategy: Oversee the creation and maintenance of a comprehensive Knowledge Base to drive user self-service … business. Who You Are The Coach: You have 3+ years of experience leading IT support teams and a passion for helping people grow. The ITIL Expert: You live and breathe service frameworks (ITIL v4 certification is highly preferred). The Communicator: You can translate 'server-speak' into plain English ...