Customer Success & Onsite Services Manager
- Hiring Organisation
- Electrosonic
- Location
- Dartford, Kent, United Kingdom
- Salary
- £ 55 K
using CRM, service management, and reporting platforms.DesirableCTS certification.ITIL Foundation or higher.PMP, PRINCE2, or equivalent certification.Experience within AV Managed Services or Systems Integration environments.Knowledge of Microsoft 365 collaboration technologies.Key Performance IndicatorsSuccess in this role will be measured through:Customer Satisfaction (CSAT) and Net Promoter Score (NPS).Customer retention and contract ...