Directory) Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) Experience using remote support tools (e.g., TeamViewer, RDP) Understanding of ticketing systems and service desk operations ITIL Foundation certification (preferred) Essential skills Excellent troubleshooting and diagnostic skills Strong verbal and written communication skills Customer-focused attitude with a sense of urgency Ability to prioritize, multitask, and meet deadlines … to learn and adapt to new technologies Desired skills Experience with MacOS or Linux Knowledge of cloud services (AWS) Scripting knowledge (PowerShell, Bash) Certifications (CompTIA A+/Network+, Microsoft MCP/MCSA, etc.) Experience IT support experience, including at least 1 year at Level 2 Benefits Collaborative working environment - we stand shoulder to shoulder with our clients More ❯
to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIANetwork+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate … for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£18-£25K) We work with you to secure your … Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIANetwork+, CompTIA Security+, Ethical Hacker More ❯
to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIANetwork+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate … for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement We work with you to secure your first role More ❯