4 of 4 Remote/Hybrid ITSM Jobs in Derbyshire

SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change control and documentation. Familiarity with scripting/automation (PowerShell/Bash) is a plus. Clear, confident communication skills translating technical concepts for non-technical ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions Analyse backup job reports ...

platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives/negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1/Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated ...