2 of 2 Remote/Hybrid Network Support Engineer Jobs in Derbyshire

outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through … consistent, high‐quality technical outcomes.Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.ResponsibilitiesDiagnose and resolve network incidents and service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line ...

building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleActs as the senior technical authority within the reactive support function, leading resolution of complex and high‐priority incidents.Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.Provides technical … leadership across the team, improving quality, consistency, and capability.Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.ResponsibilitiesOwn and resolve complex and business‐critical incidents, acting as technical escalation point for engineers.Provide technical leadership during major incidents, supporting coordinated and effective recovery.Drive ...