Service Level & Continual Improvement Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Cove, Devon, UK
responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer value. The role leads Service Level Management and Continual Improvement, establishing effective frameworks for service performance measurement, reporting, governance and improvement delivery. Working closely with business stakeholders, service owners, operational teams … operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners, operational teams, commercial functions and suppliers. Influence stakeholders to agree realistic service targets ...