3 of 3 Remote Customer Experience Jobs in Devon

Location: Hybrid occasional travel to our Bideford HQ At Travel Chapter, we re passionate about making every holiday home experience truly memorable. Behind the scenes, our teams work together to make this happen and our Customer Services operation is right at the heart of it. We re now looking for an Operations Analyst to help shape smarter, data … we serve our guests and owners. Your Next Chapter As Operations Analyst, you ll turn data into action. Working within our Data Science & Analytics team , you ll partner with Customer Service leaders to identify opportunities, build business cases, and drive measurable improvements in performance, efficiency, and customer experience. You ll thrive in a fast-paced environment, using SQL … Power BI, and Salesforce data to uncover insights and tell compelling stories that influence change. What You ll Be Doing Analyse operational and customer data to highlight performance trends and process improvements. Build and maintain Power BI dashboards that support decision-making and forecasting. Use S QL to combine and model data from multiple systems (Salesforce, internal tools, etc. More ❯

support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line … adequate resource and workload balance. Driving a culture of continuous improvement and knowledge sharing. Producing regular service delivery reports and insights. Requirements of the Service Desk Team Leader: Proven experience in a Service Desk or IT support environment (MSP experience advantageous). Previous leadership, mentoring or senior support experience. Excellent communication and customer service skills. Ability to … practice and ticketing systems (Autotask, ConnectWise, etc.). A proactive, collaborative approach and genuine enthusiasm for developing others. Desirable: ITIL Foundation or Practitioner qualification Microsoft 365 Certified: Administrator Expert Experience with ISO27001 environments In return our client offers hybrid working (3 days a week in the office to collaborate with the team), free tech subscriptions, regular social events, charitable More ❯

Company We are a growing IT Managed Service Provider (MSP) based in the South West, delivering proactive, secure, and scalable technology solutions to SMEs. With a strong reputation for customer service and technical excellence, we're now looking to expand our reach and bring on a driven Business Development Executive to help us grow our client base. The Role … business opportunities, nurturing leads, and converting prospects into long-term clients. You'll work closely with our technical and account management teams to ensure a smooth handover and excellent customer experience. Key Responsibilities Identify and engage with potential clients across the South West region. Develop and manage a pipeline of qualified leads. Conduct discovery calls, meetings, and presentations to … scope and price solutions. Meet and exceed monthly and quarterly sales targets. Maintain accurate records in the CRM and provide regular sales forecasts. What We're Looking For Proven experience in B2B sales, ideally within an IT MSP or technology environment. Strong understanding of IT services such as Microsoft 365, cybersecurity, backup & disaster recovery. Excellent communication and relationship-building More ❯