Service Level & Continual Improvement Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Cove, Devon, UK
deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods aligned with ITIL 4, including root cause analysis, Plan-Do-Check-Act (PDCA) and Lean. Stakeholder Management, Risk & Compliance Build effective relationships with customers, business stakeholders, service owners, operational teams, commercial functions … preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring contractual performance, managing breaches, coordinating formal remediation plans and resolving persistent service level issues through effective escalation and stakeholder influence. Ability to analyse performance data and oversee dashboards, reporting and management ...