3 of 3 Remote/Hybrid Service Delivery Jobs in Devon

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

Role: Service Manager Day Rate: Market rate Location : Exeter/Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement) Clearance : Required The role is focused on leading service delivery across a complex ICT environment, with ownership of service … stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement. Key areas of focus include: Owning and evolving ITSM strategy and governance (ITIL-aligned) Leading service improvement initiatives across operations and delivery ...

information services across a complex and ambitious organisation ensuring they are aligned to organisational priorities, resilient to risk, and capable of supporting modern, agile service delivery This is a pivotal leadership role, combining operational oversight with strategic innovation, and offers a rare opportunity to shape how technology enables … improves outcomes for residents across the Authority Be fully aware of every aspect of the Director’s priorities in order to drive through service improvement and business transformational change Oversight of Transformation and Business Services functions, with specific responsibility for the strategic management of ICT Operations, Cyber Security delivery ...