1 of 1 Remote Service Management Jobs in Devon

Support Advisor to join their dedicated team in Exeter (hybrid) on a full time basis to provide advanced technical support and resolve second-line service queries for customers as part of the Managed Services team. The Benefits The business offers some great benefits such as flexible and hybrid working … at analysing and addressing technical challenges, gathering relevant information, and delivering clear resolutions to customers. Familiar with ITIL frameworks and best practices for IT service management. Confident in identifying when to escalate issues to third-line support to maintain a high standard of customer service. Industry certifications such as … and software issues and configure systems and applications. Proactively make outbound calls to resolve cases promptly and minimise delays. Maintain up-to-date case management, adhering to agreed processes and ensuring timely updates to customers. Escalate cases to 3rd line support with adequate SLA time remaining and liaise with More ❯