2 of 2 Technical Support Jobs in Devon

JobPurpose Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. TheTechnicalSupportOfficerisresponsiblefordeliveringhigh-qualitycustomerservice,administrativesupport,andtechnicalassistancetocustomers,colleagues,andexternalstakeholders.Actingasafrontlinerepresentativeofthedepartment,thepostholderwillprovideadvice ...

JobPurpose TheTechnicalSupportOfficerisresponsiblefordeliveringhigh-qualitycustomerservice,administrativesupport,andtechnicalassistancetocustomers,colleagues,andexternalstakeholders.Actingasafrontlinerepresentativeofthedepartment,thepostholderwillprovideadvice,guidance,andtechnicalsupportforroutineenquiriesandservicerequests.Theroleinvolvessupportingbothoffice-basedandfieldoperations,ensuringservicesaredeliveredefficiently,accurately,andinaccordancewithorganisationalpoliciesandprocedures. KeyResponsibilities Provideaprofessionalandcustomer-focusedfrontlineserviceasthefirstpointofcontactforcustomers,internaldepartments,partneragencies,andmembersofthepublic. Respondtocustomerenquiriesthroughvariouschannelsincludingtelephone,email,onlinesystems,andface-to-faceinteractions. Delivertechnicalandadministrativesupporttodepartmentaloperations,ensuringservicesaredeliveredefficientlyandeffectively. Investigate,resolve,orescalatecustomerissuesandtechnicalquerieswithinagreedservicestandards. Maintainaccuraterecords,databases,andcasemanagementsystems,ensuringdataintegrityandcompliancewithinformationgovernancerequirements. ...