Incident Analyst
- Location
- Doncaster, England, United Kingdom
Updates are provided until the fault is resolved or a work around has been implemented to ensure it is no longer service affecting. The Incident Analysts carry out fatigue management to all NR Telecoms technicians working beyond standard working hours, to ensure they are safe and all times. Provide … Tier 1 incident management, coordinating internal resolver teams and third-party suppliers to restore telecom services within agreed timescales. Lead communications for all priority incidents, ensuring clear, timely updates to customers, resolver groups, and senior management. Undertake out-of-hours National Section Manager responsibilities, supporting Network Rail Operations ...