Amazon Customer Connect & Service Platform Specialist
- Hiring Organisation
- Ocado Technology
- Location
- Doncaster, South Yorkshire, UK
- Employment Type
- Full-time
configuration of contact flows, queues, routing profiles, case templates and fields, users, security profiles and workflows, keeping it documented and repeatable. Environment & Infrastructure Management: Take over our AWS environments (Sandbox, Development, SIT and Production), including deployment pipelines, IAM, service quotas, monitoring and alerting, and controlled promotion of changes between … ExperienceIt would be beneficial if you also have experience with: AWS certifications or relevant cloud experience. Infrastructure as Code (IaC) and CI/CD pipelines. Customising the Amazon Connect Agent Workspace, Cases and tasks. Supporting multi-tenant or business-to-business (B2B) customer support platforms. ...