Real-Time Workforce Management Analyst
Dover, Kent, England, United Kingdom
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shrinkage, absenteeism, and agent availability in real time. Adjust agent schedules, and routing strategies dynamically to meet business needs. Partner with operations leaders to recommend and implement staffing or workflow changes as required. Provide timely communication and escalation of service level risks to stakeholders. Conduct intraday reporting and post-shift analysis to identify trends and areas for improvement. Collaborate with More ❯
Employment Type: Contractor
Rate: £25,710 - £28,670 per annum
Posted: