2 of 2 Microsoft Jobs in Droitwich

technical issues. Assist with IT infrastructure projects, including cloud migrations and network upgrades. Maintain and troubleshoot core infrastructure components such as servers, firewalls, and networking equipment. Support and manage Microsoft 365 and Azure environments, including security policies, data management, and user administration. Configure, maintain, and troubleshoot backup solutions. Conduct site visits for onboarding, troubleshooting, and project-related work. Document … Hyper-V. Networking technologies (e.g., Wireshark, routers, firewalls and switches) Proven ability to lead projects and solve complex technical challenges. Excellent communication, documentation, and interpersonal skills. Relevant certifications (e.g., Microsoft, Cisco, AWS, CompTIA) are desirable. SharePoint More ❯

Support Engineer, you’ll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow within a dynamic and supportive environment. Key … connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required Assist with user account management (Active Directory, Microsoft 365) Deliver excellent customer service at all times Support internal documentation and knowledge base updates What We're Looking For 12-24 months experience in a similar 1st line … support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication and customer service skills Ability to prioritise and manage multiple tasks in a fast-paced environment A proactive, positive attitude and eagerness to learn Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus More ❯