Service Desk Team Lead
- Hiring Organisation
- VIQU IT
- Location
- Dudley, Brierley Hill, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
desk activity, helping prioritise tickets and maintain SLAs Act as a senior technical escalation point, owning complex issues and major incidents Provide technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online ...