2 of 2 Entra ID Jobs in Dudley

customers, resolving hardware, software, networking and infrastructure issues. Troubleshoot and administer Microsoft 365, Exchange Online, SharePoint, Teams and OneDrive. Support Active Directory, Microsoft Entra ID and Microsoft Intune environments. Troubleshoot Windows Server, user permissions, Group Policy and associated infrastructure. Diagnose networking issues involving firewalls, VPNs … services environment. Essential Skills: Previous experience providing 2nd Line IT support. Strong working knowledge of Microsoft 365 and associated applications. Experience with Active Directory, Entra ID and Windows Server. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and VPNs. Experience troubleshooting Windows desktops ...

technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships …/L3 technical capability Experience coordinating service desk activity, mentoring engineers or taking responsibility for escalations Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls Experience supporting multiple ...