Service Desk Team Lead
- Hiring Organisation
- VIQU IT
- Location
- Dudley, Brierley Hill, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships and act as a senior technical contact Contribute to projects, migrations, automation and service improvements … activity, mentoring engineers or taking responsibility for escalations Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewalls Experience supporting multiple customer environments using PSA/RMM tools Strong prioritisation and troubleshooting ...