2nd Line Support Analyst
- Hiring Organisation
- Venesky Brown
- Location
- Dundee, Scotland, United Kingdom
specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying … fixes and workarounds as required. - Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes. - Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/ ...