Customer Success Manager
Dunfermline, Fife, UK
Resourcing Group
is making a real impact in its sector. Theyre looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input … work for a company where your contribution will have real impact The role: Youll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, youll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities. Key responsibilities: Manage the end-to … end onboarding process, ensuring a smooth and timely go-live for new customers. Develop bespoke onboarding plans tailored to each clients goals and business needs. Deliver training sessions and provide hands-on support to ensure clients are confident using the platform. Build and maintain strong relationships with key accounts, acting as their main point of contact. Collaborate with internal teams More ❯
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