3 of 3 Remote/Hybrid Analytics Jobs in Durham

improving processes, and driving performance. Whilst a strong understanding of data, reporting, and business intelligence is important, this is not a hands-on technical analytics role. Instead, the focus is on leadership, operational excellence, and ensuring the team delivers exceptional outputs. Key Responsibilities: Lead, coach, and develop a team ...

support Azure based solutions for compute, storage, networking and security Monitor and optimize cloud resources for performance and cost efficiency using Azure Monitor, Log Analytics, and Application Insights Implement security best practices, including RBAC, Key Vault, and Azure Policy Support and maintain an integrated IT estate that comprises ...

through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls Use voice analytics to understand the customer journey and service being received by our customers. Work alongside the Contact Centre … based on what's working Complete reporting reviews periodically, reviewing measurement in place and completing data analysis, identifying problem areas in reporting Use voice analytics to share feedback and reporting on the experience being offered, making recommendations for change or sharing best practice where relevant to drive improved quality ...