1 of 1 Support Engineer Jobs in Durham

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Application Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the … deployment, configuration, and integration of cutting-edge software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades, and telephony system integrations. Troubleshoot system errors and … advice and recommendations on software use. Document knowledge and create internal procedures. Assist with licence management and CRM maintenance. Key skills for the Application Support Engineer: Experience : 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is More ❯