Technology Support Lead
- Location
- Ealing, England, United Kingdom
environment handovers, coordinating with product and engineering for fixes and enhancements. Run change management with risk assessment, approvals, maintenance windows, and keep a reliable CMDB or asset inventory. Create and maintain SOPs and runbooks, and deliver clear status updates and post‐incident reviews that lead to measurable improvements. Coordinate vendors … clear, timely communications during incidents. Improved change success rate with fewer failed changes and faster, safer rollbacks. Complete, current runbooks and asset/CMDB accuracy with regular DR and restore tests. Why Join Us? Real impact Own the reliability of services used by real customers and see your work reflected ...