2 of 2 Remote/Hybrid Microsoft Jobs in Ealing

self-starter, with a can do attitude. Ability to work, manage, exceed targets and close. Experience in pipeline management and KPI targets. Proficient with Microsoft office and computer literate. Experience/knowledge within the IT/Software sector Other information Benefits: £32,000 - £34,000 Commission Excellent contributory pension ...

complex issues. Your Responsibilities * Leading and supporting a team of 1st and 2nd line engineers * Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking * Managing ticket queues, SLAs, and overall service desk performance * Driving service improvements, documentation standards, and best practices * Supporting onboarding, training … managing expectations * Working closely with senior engineers on escalations and project work * Remaining hands on where required across support and troubleshooting Tech Environment * Microsoft 365, Exchange Online, SharePoint, Teams * Windows and macOS environments * Intune, Entra ID, Endpoint Manager * Networking including Cisco Meraki, firewalls ...