3 of 3 Remote/Hybrid Coaching Jobs in East Anglia

through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users using BUUK systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role ...

objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff. COMPLEXITY: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact ...

week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered to including GDPR, Cyber Essentials and ISO27001 - Supporting recruitment and growth within the Service Desk function - Working closely ...