3 of 3 Remote/Hybrid SLA Jobs in East Anglia

Senior Service Desk Analyst

Hiring Organisation
Leidos Innovations UK Limited
Location
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
Salary
£45,000
Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

IT Service Desk Team Leader

Hiring Organisation
Morson Edge
Location
Cromer, Norfolk, East Anglia, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£45,000
leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

Senior IT Service Desk Analyst

Hiring Organisation
BUUK Infrastructure
Location
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£35,000
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...