Customer Success Team Manager
- Hiring Organisation
- Develop
- Location
- East London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
+ uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This is a strategic leadership role where you'll own the Customer Success function, leading a team … maximise customer lifetime value. Responsibilities Lead and develop a team of Customer Success Managers across Strategic, Scale and Partnership accounts. Own Customer Success strategy across onboarding, adoption, renewals and expansion. Drive improvements in Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Net MRR Churn and customer engagement. Build customer ...