8 of 8 Remote/Hybrid Customer Experience Jobs in East London

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

Location: London (Hybrid) Type: Permanent| Up to £700 per day | Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

their career designing, implementing and migrating Genesys solutions ideally within the insurance sector and who can demonstrably move the needle on agent productivity and customer experience. You will bring deep hands-on Genesys expertise, a track record of successful migrations to Genesys Cloud, and enough exposure … Cloud, managing risk, cutover and stabilisation. Design and deliver measurable improvements in agent handle time, occupancy and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction. Shape and prototype AI-led components on top of Genesys Cloud for example bots, virtual agents, agent-assist, transcription/ ...

Commercial Support Specialist at euNetworks, supporting the needs of the worlds biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with … your assigned clients. As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional ...

continued growth, we are looking for a Senior Conversion Rate Specialist to join our London-based CX and Experimentation team. This is an exciting opportunity to play a key role in accelerating the growth of AJ Bells direct-to-consumer business by optimising digital customer journeys and improving conversion … tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

across digital services. Working within a complex Microsoft and Azure environment, you will define the architectural vision for a business-critical platform that enhances customer experience, improves operational efficiency and supports secure, scalable service delivery. This is an excellent opportunity to influence strategic technology decisions from the outset … looking for an experienced Solution or Power Platform Architect who enjoys solving complex business challenges through well-designed technical solutions. You'll have experience of: Microsoft Power Platform architecture. Dynamics 365 solution architecture. Power Pages architecture and implementation. Azure cloud services and cloud-native solution design. API-led integration ...

times We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution … quota-bearing expansion targets, owning commercial metrics such as NRR and NPS Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units. Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health. Fast learning ...