IT Service Delivery Manager (1 year FTC/Retail)
- Location
- Royal Borough of Greenwich, England, United Kingdom
Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents … management and consultancy; run monthly service reviews and hold partners to SLA. Resolver-group coordination: Coordinate across Technology business (M365, identity, ServiceNow), our Business IT (transitional infra/EUC) and application/network/3PL vendors under a clear RACI. ServiceNow continuity: Ensure our workflows, routing, ownership and reporting ...