3 of 3 Remote/Hybrid ITIL Jobs in East London

Records or workforce management systems. Understanding of GDPR, compliance, and information governance. Experience working on system implementation or digital transformation projects. Project management or ITIL qualifications would be advantageous. What's on Offer? £50,000 - £55,000 salary, depending on experience. Hybrid working with travel to sites as required. ...

working with user stories Agile project management qualification preferred Desirable Experience of achieving business results through a globally dispersed team in a matrix environment ITIL Certification Desirable Main Responsibilities: Product/service development & delivery Consultancy, analysis & problem-solving Relationship & stakeholder management Financial management Leadership & management They will keep people informed ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...