2 of 2 Remote/Hybrid Service Management Jobs in East London

Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP + 10% Bonus Job responsibilities: L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents … correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause ...

Service Design - ITIL - ServiceNow - government - 12 month contract - SC Clearance - Remote first with ad hoc onsite travel I have an immediate contract opportunity for an experienced Service Design Manager to join a busy Service Design & Transition team with our government client. The role will be mainly remote … candidates with active SC clearance will be preferred. What you'll focus on Designing and documenting new IT services that align with ITIL-based service management. Embedding service design principles and standards into projects from early stages through to transition. Ensuring every new or changed service includes ...