2 of 2 Remote/Hybrid Service Management Jobs in East London

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

leave Crisis with a stronger, more confident and capable systems team. About you Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms A solid grounding … service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review Experience of developing product ownership, solution design and business analysis ...