work with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Content Design practice. Key performance indicators for the role Individual utilisation - 90% Problem solving responsibility and complexity Medium, contributing to content design work and escalating problems upwards providing practice … and editing a wide range of types of content in line with style guides and using plain English Working with analytics, data and research insights to support content design decisions Working as a consultant with client teams to help them understand content design best practice and a design led approach - including upskilling client teams … with them to develop their skills Experience of working with teams with low design maturity Technical skills Able to understand and apply content design and UCD principles and work to accessibility guidelines Able to designuser centred, accessible content (including microcopy and long form content) for products and services, working to GDS More ❯
About The Role As a Design Researcher, you will work on projects planning, conducting and analysing research using qualitative and mixed methods approaches making sure that all of our work is evidence-based and using research findings to inform decision-making and action. As part of multidisciplinary teams, you will work with other specialists to produce high-quality … more experienced colleagues. Internal/external interactions Support delivery and client relationships Contribute to practice growth (internal impact, sharing, blogging) Responsibilities Working as part of multidisciplinary teams embedding design research approaches into agile ways of working, delivering high quality work, and providing strategic support, balancing users needs against organisation goals and outcomes. Designing and planning research - adapting approaches … depending on a clients organisation cultures, design maturity and appetite for change Communicating research and insights clearly, telling the story of our work and impact Supporting other specialists and client teams to promote design research best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal More ❯
user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience … modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent More ❯
Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, proven … to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding More ❯
