IT Service Desk Team Leader
- Location
- Northampton, England, United Kingdom
technical support and an excellent customer experience across the organisation. The role involves supporting and developing Service Desk Agents, monitoring service performance against SLAs, driving continuous improvement, and acting as an escalation point for complex technical issues.The role also provides leadership to Service Desk Co-ordinators delivering first-line … understanding of ITIL and IT Service Management practices.• Excellent communication, organisational and prioritisation skills.• Inclusive leadership style, strong integrity and attention to detail.• Full driving licence (occasional travel may be required).What We Offer• Base salary of £38,000-£42,000 (DOE)• Pension scheme• Individual health cover ...