2 of 2 Remote/Hybrid Freshdesk Jobs in the East Midlands

technical support within a SaaS product, with a proven track record of implementing change and transforming support operations. Experience with helpdesk platforms such as Freshdesk, Jira or similar tools, alongside excellent communication and stakeholder management skills. An interest in automation, AI-assisted support and information security, with experience in these ...

customer trial periods. Support customers in monitoring machine performance, downtime, scrap and other key manufacturing data. Respond to customer enquiries via telephone, email and Freshdesk, providing timely and professional assistance. Investigate software, hardware, configuration and connectivity issues, escalating complex problems to the appropriate technical teams. Maintain accurate customer support records ...