2 of 2 Remote/Hybrid Incident Management Jobs in the East Midlands

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

solution focused and importantly drive team excellence. This is your opportunity to impact how IT support is delivered across MND Association, moving from reactive incident management to intelligent, trend focused service improvement. Key Responsibilities Lead, develop and support a team of Support Analysts with clear coaching, performance management … wider IT team About You Proven experience leading IT Service Desk or IT support teams in hybrid environments, with a track record of performance management, staff development and team motivation Excellent communication and stakeholder engagement skills, with the ability to explain technical concepts clearly to non-technical audiences Proficiency ...