16 of 16 Remote/Hybrid Incident Management Jobs in the East Midlands

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

ensure all environmental changes are managed via automated IaC and GitOps. Developer Enablement: Standardise deployment processes and build self-service tools for secrets management and infrastructure provisioning. Service Reliability: Define and implement SLIs, SLOs, and SLAs to ensure the stability and performance of critical services. Observability & Incident Management: Oversee the full monitoring stack and establish formal incident response and post-mortem processes. Security & Compliance: Enforce "security by design" and maintain strict adherence to ISO 27001 and SOC 2 regulatory frameworks. Cost & Efficiency: Lead infrastructure consolidation initiatives and monitor cloud expenditure to identify strategic cost-saving opportunities. ...

targeted results. Our solutions significantly save time on investigations and reduce costs in areas such as criminal and civil investigations, fraud and financial investigation, incident and investigation management and a variety of covert fields. Our experienced team is dedicated to providing our clients with the support and care … matter in three years. That judgement is what this role is for. You will have exposure across the whole Altia portfolio — case and intelligence management, financial investigation, open-source intelligence, and critical incident management — working closely with the Product Managers and Product Owners already here. Your focus ...

leaders (directors, managers and senior ICs), building high-performing teams with clear ownership and strong engineering culture Own platform reliability, resilience, and operational excellence: incident management, on-call standards, SLIs/SLOs, post-incident learning, and continuous improvement Partner with product engineering and threat research leaders … focused environment Strong track record of building reliable, secure platforms and improving developer productivity through pragmatic, outcome-driven investment Experience establishing operational excellence practices (incident response, on-call, observability, SLOs, post-incident learning) and driving continuous improvement Ability to set strategy and translate it into execution via roadmaps ...

platform reliability, security, scalability and operational excellence. Champion modern engineering approaches across Infrastructure as Code, automation, CI/CD, observability and cloud operations. Lead incident management and operational readiness across critical platforms. Partner closely with Architecture, Security, Engineering and Technology leaders to shape the future platform landscape. Drive … modern platform engineering practices. Experience delivering and operating highly available, resilient production environments. A passion for automation, standardisation and continuous improvement. Strong stakeholder management and communication skills. The credibility to influence technical decisions and drive best practice across engineering teams. A proactive, hands‐on leadership style and a genuine ...

+ Pension + Health Care + Training & Career Development: Providing 1st/2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents. Providing IT support across a range of customer IT environments including: Desktop ...

with external partner platforms. You ll have the support of a highly experienced engineering team consisting of 8 engineers in one squad. On a management level, the team is led by a dedicated Engineering Manager. How you ll make an impact Exhibit mastery of the In-Store team … performance, and delivery timelines. Ensure the implementation of high-quality, resilient, and scalable distributed systems, incorporating resilience mechanisms and best practices. Lead troubleshooting and incident management efforts, taking a proactive role in resolving critical production issues and improving system reliability. Advocate for and implements improvements in development practices ...

GitHub. Experience in operationally managing software components/service once live, including: observability best practises, logging best practises, error reporting, debugging and live incident management. Experience using tools such as Grafana, Prometheus, New Relic etc. Experience of working with sensitive personal data. Experience working with a health data (genetic ...

develop your Product Ownership skills safely within an established Agile team, working alongside experienced Product Owners. What You Will Be Doing Support backlog management, prioritisation and Agile delivery activities Write clear user stories with acceptance criteria and review delivered software against business requirements Act as first point of contact … members Support monitoring of API performance and payment success rates, identify issues and contribute to continuous improvement Collaborate with internal and external colleagues for incident management, issue resolution and maintaining operational standards What You’ll Bring Some experience in a product management, delivery, or business analysis role ...

part of the wider Order Engineering group. The Core team owns key parts of Olo s platform, including baskets, orders, checkout, promotions, capacity management, and the services that power ordering experiences at scale. We build and maintain the APIs, services, and tools that brands and partners rely … influence across a broad and business-critical area of the platform while helping evolve the architecture for the next stage of growth. On a management level, the team is led by a dedicated Engineering Manager who is based in Northern Ireland. How you ll make an impact Exhibit mastery ...

post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management … changes required to support business, operational, security, and project requirements. Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within ...

architectural and design patterns. Commitment to data sensitivity and quality, emphasizing test‐driven development and resiliency. Familiarity with automation and proactive system optimisation, including incident management; on‐call rota participation is possible. Preference for candidates comfortable with hybrid working – Tuesday, Wednesday, and Thursday onsite. Where ...

deployments from start to finish, thinking strategically about back-end architectural and design patterns. Manage system optimisations from identifying bottlenecks to participating in proactive incident management. Skills #J-18808-Ljbffr ...

operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior leadership during major incidents and operational escalations. Develop and deliver a service improvement roadmap with measurable outcomes. … Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management ...

Banking Operations Assistant Manager in the United Kingdom. The role oversees debit card, internet banking and mobile banking operations, providing hands-on support and incident management in a hybrid work environment. Key requirements include fluent Cantonese, 1–3 years in banking operations, knowledge of debit cards ...