Helpdesk Lead 1st & 2nd Line
- Hiring Organisation
- Nextech
- Location
- Wellingborough, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £45,000 per annum
support queries Troubleshoot Windows 10/11, Microsoft 365, Active Directory and networking issues Manage user administration (AD, M365) Support device builds, deployments and patch management Perform onsite client visits when required Maintain ownership of escalations and resolution Commercial & Planning Input Support with budgeting and forecasting … Windows 10/11 Microsoft 365 Active Directory Basic networking (DNS, DHCP, TCP/IP) Experience working with structured ticketing systems Exposure to SLA management and process improvement Organised, structured and commercially aware mindset Confident communicator with client-facing experience Full UK driving licence (or ability to travel ...