2 of 2 Remote Patch Management Jobs in the East Midlands

in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and proactive monitoring activities. Ensure timely ticket updates and resolution within agreed SLAs. Contribute to the knowledge base and continuous improvement initiatives. Adhere to … ISO policies, security standards, and service management processes. What We're Looking For: L2 Service Desk Analyst Essential: L2 Service Desk Analyst 2+ years of Technical Support experience. Strong knowledge of Microsoft client and server architecture. Hands on experience with server support Exposure to network infrastructure Familiarity with infrastructure technologies such as visualisation (VMware) Skilled in Active Directory (users More ❯

infrastructure issues, ensuring minimal disruption Monitor and manage servers, networks, firewalls, and cloud platforms to optimise performance and reliability Develop and implement security and infrastructure best practices, including proactive patch management and cyber security compliance Plan and deliver infrastructure projects such as upgrades and migrations with efficiency and minimal downtime Maintain clear and up-to-date documentation of … external stakeholders Track costs, ensuring alignment with financial plans and budgets Develop and test business continuity and disaster recovery plans to ensure resilience About You: Extensive experience in infrastructure management or a similar role, with expertise in server and network management in hybrid environments Strong communication and stakeholder management skills, with the ability to work with cross … including Windows Server, Entra ID, and Azure Experienced in managing virtual platforms such as VMware and Hyper-V Skilled in documenting systems and processes clearly and accurately Proven people management skills, with the ability to lead, support, and develop colleagues effectively Strong problem-solving and troubleshooting ability with a focus on delivering practical, secure, and reliable outcomes Ability to More ❯