2 of 2 Proactive Maintenance Jobs in the East Midlands

exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across the End User environment. Providing “hands on” on-site technical support and guidance to colleagues. Ensuring the delivery of service meets … point of contact on technical issues for IT through incident resolution. Participation and engagement in Projects/Service improvements. Identification, ownership and implementation of proactive maintenance plans including essential upgrades and software patches. Monitor and review service performance at a component level e.g. Production of reports including recommendations ...

contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service, ensuring timely logging, high accuracy and proactive and detailed maintenance of cases with effective customer communication. Work collaboratively with the Service/Applications Engineers, Service Managers and broader Customer Support … Processing credits, returns, repairs and warranty replacement goods Generating quotes for work orders and service contracts, administering service contracts and managing associated preventative maintenance actions. Liaising with customers and regional managers General administration duties Promote and deliver effective collaboration internally, and with the customer. Investigating and actioning disputes, processing ...